We are committed to providing a high-quality financial introduction service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please provide us with your details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Financial Ombudsman http://www.financial-ombudsman.org.uk, any time within the next 6 months.
The Financial Ombudsman Service
Harbour Exchange Square
Isle of Dogs
London E14 9SR
(or if your concern is with regards to our handling of your personal data the Information Commissioner’s Office at https://ico.org.uk/concerns/handling/ ) with regards to your complaint. For further information, you should contact the Financial Ombudsman Service on 020 7964 1000 or email them on firstname.lastname@example.org.